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If you're experiencing any difficulties with your premium product, you may just find the solution to your problem right here.

After you've ordered one of the premium products offered in the screensaver-network.com shop, you should get an e-mail from us shortly afterward. This mail includes a link that takes you to the download site, where you can download the setup-file for the premium product you've purchased.

More detailed information can be found here.

Shortly after order completion, an e-mail is automatically sent to the address you provided us with. This e-mail includes all the necessary downloading and licensing information.

If you haven't gotten this mail yet, the following may have occurred:

• You entered the incorrect e-mail address when ordering
• Your mailbox is full - the maximum number of mails has been reached or there is no more disk space available. Please check to see if this could be the case.
• In rare cases it has happened that a mail program rejects our e-mail. Please make sure your mail program will accept our incoming mail.

Just e-mail us at service@screensaver-network.com and give us your name and order number. We'd be glad to send your download and licensing information again.

To get a list with your personal downloads, just click here and enter the email-adress that you've used for ordering our products. You'll then be sent an email containing a special link which will lead you to the downloads that are registered to you.

Either you've already got the demo version installed and haven't downloaded/installed the purchased full version yet,

 or

you downloaded/installed the demo version instead of the full version. After purchase, you receive a link via e-mail that leads to the full version. This link then leads you to a separate page where you can download a personally licensed full version.

More information about downloading and installation is available here.

Due to the simplified licensing of current program versions, this window usually doesn't show up anymore. If it does, follow these steps:

Install the full version again under the name of the user who is logged in at the time.

If the problem persists, then download the program version, which has been individually licensed for you, again. Then de-install the old version, and repeat the installation using the newly downloaded file.

If the licensing prompt continues to appear, mail us at: service@screensaver-network.com Refer to your invoice number in the subject line.

The file was not completely downloaded or the file was corrupted during the download. Repeat the download procedure at the web link included in the e-mail.

This error message informs you that the DirectX version on your system is either not recent enough or not present at all.

The current version of DirectX can be downloaded here for free.

Further information about DirectX can be found here.

DirectX is software from Microsoft that allows programs quick access to the multimedia functions of your Windows PC. Normally, this software is already installed in your Windows system.

However, since DirectX is under constant development, it can be that your version of DirectX is no longer up to date, and that the program requires a newer version to function properly. Most of our premium 3D screensavers require DirectX 8.1 or higher.

You can download the newest version of DirectX here for free.

To find out, it's easiest to use the program "dxdiag".

Use this program to check on the currently installed version of DirectX by clicking the "System"-tab. More detailed information about "dxdiag" can be found here.

Does your computer meet the system requirements of the premium product you purchased? Check out the product information section of the product's webpage to see what its system requirements are.

If the system requirements are met it might be that you have to update the graphics card driver. Many of the newer graphics cards have chips from Nvidia (e.g. TNT, TNT2, GeForce, GeForceFX) or ATI (e.g. Rage, Radeon) and sometimes Matrox (e.g. Millenium, Parhelia).

Just follow the corresponding link to get to the manufacturer. There you'll find all necessary driver and installation information.

If you don't know which type of graphics card is installed in your PC, then click here.

The graphics card driver is a program that provides the communication between your operating system and the graphics card. Manufacturers constantly optimize drivers. A driver update can significantly enhance the performance of the card, increase the image quality, or eliminate compatibility issues with other programs.

We recommend checking out the home page of the graphics card manufacturer ever so often for the latest driver versions.

You'll find links to some popular graphics cards manufacturers here.

If you don't know which type of graphics card is installed in your PC, then click here.

If you have an ATI Radeon graphics card, you may experience problems with versions 3.8 up to 4.2 of the Catalyst driver. We recommend using the Catalyst 3.7 driver or versions 4.3 and over.

The most recent version of the Catalyst driver can be found here.

Older versions of the driver are available for Windows 2000 and XP here and for Windows 98 and ME here.

The easiest way is to use the program "dxdiag".

In this program, select the "Display"-tab and you will find the name, the manufacturer and the chip set being used with your graphics card. More detailed information about "dxdiag" can be found here.

The easiest way is to use the program "dxdiag".

Go to the Start Menu and choose the option "Run", type "dxdiag" in the window that opens and hit the "Enter"-key. You have now started the "dxdiag" program that provides you with detailed information about the system configuration of your computer.

After starting, you can access the "System"-tab under which you get information about your Windows version, processor, installed memory size, and the installed DirectX version.

In the "Display"-tab you'll find the name, manufacturer, and the chipset being used by your graphics card as well as the version of the graphics card driver.

Note: At the very bottom you can find a button that says "Save All Information". This option allows you to create a text file containing all information retrievable about your computer system using "dxdiag".

If your computer cannot find "dxdiag", then you haven't installed DirectX yet.
Further information about DirectX can be found here.

Provided that this particular Premium Product includes sounds, these are automatically turned on. However, if you expect to hear sounds, but don't, check to make sure all volume controls have been correctly set.

You'll find these under the Start menu: PROGRAMS - ACCESSORIES - ENTERTAINMENT - Volume Control.

The de-installation of our Premium Products is quite simple: In the sub-directory of the user who installed the program, you will find a program folder in the start menu section with the same name as the program. This program folder contains a de-installation program that, upon starting, will remove the Premium Product from your computer.

If you're still having difficulties, we'll need the following information to help you solve the problem:

1. What is the system configuration of your computer? (Detailed information about your motherboard, processor, memory, graphics card, sound card, etc.)
   
2. Which operating system are you using? (language, version, service pack)
3. At which point in the download, the installation or the program itself are you experiencing difficulties? We need the exact wording of the error message if there is one.

Note: You can create a text file with the program "dxdiag" that contains all the information we need for 1 and 2. You can send us the text file via e-mail.

Please send this information along with your invoice number to
service@screensaver-network.com.